My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.
Learn more about My WU program.
Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.
You can check your My WUSM points in any of the following ways:
On our website or app
Via SMS3
Text “BAL” or “PUNKTE + My WU number” to 491771789460 using your registered phone number.
On mywu.com portal
Check the balance.
On our website and app:
The discount will be automatically applied to your next transfer fee.
Via the My WU portal:
The discount will be applied automatically to your next transfer fee.
You can use your My WU points till they expire as per My WU terms and conditions.
Yes, if you have multiple My WUSM numbers, you can merge them into one. When you merge My WU numbers, you will be automatically assigned a unified My WU number.
To merge your My WU numbers on the website or mobile app, follow these steps:
It may take up to 48 hours to get your My WU numbers merged and reflect the new total My WU points balance. Until then, please use any of your existing My WU numbers.
Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.
Yes, you can continue to redeem your My WU points until their expiry.
The WU Shop VIP rewards membership program is a paid annual subscription, available exclusively to
My WUSM members. As a WU Shop VIP member, you’ll enjoy the following benefits:
The annual membership cost for the WU Shop VIP reward membership varies from country to country. You can find your annual membership cost based on your country or region below:
We only accept payments through credit and debit cards.
To cancel your WU Shop VIP rewards membership, log in to your My WU profile or call Customer Care. Please note that you can cancel your membership and claim a full refund only within 14 days of its purchase. If you cancel after 14 days, you’ll not be eligible for a refund.
Your refund will be processed and credited back to the original payment method within 5-10 business days after you submit a cancellation request.
You can only receive cash back4 when shopping at online stores available on the WU Shop portal while you’re logged into your My WU profile.
You’ll also need to allow cookies and advertisements on your device to avoid any technical issues while shopping and receiving cash back4.
We use cookies to track your purchases and offer you cash back4. If you experience any technical issues, you’ll need to allow cookies from Western Union and the stores of your choice.
To enjoy shopping at WU Shop while using an ad-blocker, you can do one of the following:
We use advertisements to track your shopping and to see if your purchases qualify for cash back. For the best shopping experience and most cash back, please disable ad-blockers.
You can get cash back4 when shopping on WU Shop while you’re logged into your My WU profile. You’ll also need to allow cookies and ads on your device to avoid any technical difficulties while shopping and receiving cash back4.
If your iOS device has content blockers installed, your shopping may not get tracked and you may not earn cash back. You can disable content blockers following the given steps:
It may take us sometime to add cash back in your wallet. Please allow up to 120 days from the date of your qualifying purchase.
Yes, you can shop with any overseas store that facilitates shipping to your country. Please note that you will not earn cash back on international shopping.
Your purchase may not qualify for cash back for any of the following reasons:
There is no limit to how much cash back you can earn on your purchases via WU Shop.
You can use cash back for personal shopping. You can also withdraw it as cash. If you use cash back for any commercial profit, we may terminate or lock your profile permanently.
If you shop at a store that is no longer listed in WU Shop, you will not receive any cash back. Look for online stores offering similar products on WU Shop to ensure that you earn cash back4.
You may earn less cash back for any of the following reasons:
For more help, you can contact Customer Care.
To track your missing purchase request, do the following:
It takes 60-90 days for the store to review these requests. If there is no status update, it means we’re still resolving your missing purchase request.
You may be unable to submit your missing purchase request due to any of the following reasons:
Every store has a different policy for submitting the missing purchase request. You can find the missing policy details in the Exceptions section of the Select store page on WU Shop.
The store usually takes 60-90 days to resolve a missing purchase request. Please make sure that you submit the right details to make the process fast and smooth. Once the missing purchase request is resolved, the money will be credited to your bank account.
Your missing purchase request may be declined due to any of the following reasons:
You can pick up your cash back at any Western Union agent location after submitting a fund withdrawal request online. To do so, follow these steps:
The cash back will be available within a few minutes of your request. Bring the tracking number (MTCN) and your government-issued ID to any nearby agent location to collect your money.
You can collect your cash within the next 14 days after which it will be automatically credited back to your WU Shop balance.
You can withdraw any available amount once you have the minimum required balance of 20 EUR in your My WU wallet. If you choose not to withdraw the entire amount, you’ll be eligible for the next withdrawal only when you achieve the minimum required balance in your wallet.
For any concern related to WUSM Shop, you can fill out and submit the Contact us form. To inquire about a missing purchase, please select Cash back overview in the menu and find the Missing purchase form. Fill in the form and submit it. Remember to use your registered email address when adding your details in any of our forms.
For more help, call Customer Care.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care
1 Fee reductions apply only to the Western Union® transfer fee for a single We stern Union Money Transfer® or Quick Collect® transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit, or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WUSM fee reductions.
2 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on several factors. Fees and rates subject to change without notice.
3 By texting one of the identified key words to 491771789460, you authorize us to send to your mobile number, automated text messages relating to the key word’s described purpose. Consent not required for purchase and may be revoked at any time. Msg & Data Rates may apply. Send STOP to 491771789460 to cancel, Send HELP or HILFE to 491771789460 for help. Mobile carriers are not liable for delayed or undelivered messages. For Western Union’s Privacy Statement visit wu.com.
4Subject to WU Shop Terms and Conditions.
The Western Union Online Service is offered by Western Union International Bank GmbH in conjunction with Western Union International Limited. Western Union International Bank GmbH, trading as Western Union International Bank is licensed by the Financial Markets Authority (Österreichische Finanzmarktaufsicht) in Austria.